Frequently Asked Questions

No, tickets are non-refundable.

Shows start time listed on the ticket- opening act or not. Main act starting time vs opening act is never guaranteed

Yes, group discounts are available for groups of ten or more! Call 630-962-7000 for details, or visit our “Group Packages” tab under “Contact us” to submit a group package request.

Often we will sell standing room in the back of the balcony for sellout shows.

Yes, personal checks ARE accepted at the Box Office.

No, credit cards are accepted for food and beverages

Join our VIP club to get the first opportunity at the seats you want for the shows.

Doors open 1 hour before show time.

We do not offer discounts, and everyone must have a ticket. Theater is reserved seating for most shows.

Street parking is available on North Avenue as well as on Riverside Ave, 2nd avenue or Walnut. The Harris Bank lot on the west side of Riverside drive, and the 2 story parking deck at 2nd and Walnut are other options.

Riverside Pizza, Shakou , Szechwan are great!

Unless otherwise stated, Arcada shows are all ages.

No flash ever, pictures are ok during first 2 songs, NO professional cameras or camera with exchangeable lenses. Absolutely no video!

Mon – Fri 10am-6pm, Sat 12pm to 6 PM and Sun 12pm-4pm and 2 hours before our ticketed shows. Box office stays open throughout intermission and 20 minutes past the end of the show.

Concessions are available & guests can partake in the theatre during the shows. Beer, wine, mixed drinks, soda, bottled water, popcorn, boxed candy & beef sliders on pretzel rolls are among the choices!

Our theatre holds about 900 seats – 300 balcony and 600 main floor

It is at 105 E. Main Street in downtown St. Charles, located on the south side of North Ave (Rte 64/Main Street). Between Routes 25 & 31. It’s just east of the Fox River, at Main St & Riverside Avenue.

No. The ticket processing fee is the same online, at the box office or over the phone.

If you are having trouble printing out your tickets you can come to the box office the night of the show and we can look them up & reprint them for you.

You can use it like cash at our bar, or in person at our box office. OR, you can call our staff members at 630-962-7000 and they will assist you in making a ticket purchase.

We typically charge $150 for a four hour message.  This fee goes towards the maintenance of the marquee. Please email for more information.