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FAQs

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Tickets are non refundable.  

Shows start the time listed on the ticket – opening act or not. Main act starting time vs opening act is never guaranteed.

Yes, group discounts are available for groups of ten or more! Call 630-962-7000 for details, or visit our “Group Packages” tab under “Contact us” to submit a group package request.

Yes, group discounts are available for groups of ten or more! Call 630-962-7000 for details.

Often we will sell standing room in the back of the balcony for sellout shows.

Yes, personal checks ARE accepted at the Box Office.

No, credit cards are accepted for food and beverages

Join our VIP club to get the first opportunity at the seats you want for the shows. Email [email protected] for more information,

Doors open 1.5 hours before show time.

We do not offer discounts, and everyone must have a ticket. Theater is reserved seating for most shows.

Street parking around the theatre.  There is also several parking garages in the area.

Park once and join us at Des Pizza, located inside the theatre.  There are other local restaurants nearby. 

No outside food or drinks allowed.

Unless otherwise stated, shows are all ages.

NO professional cameras or camera with exchangeable lenses is allowed. Please refrain from using a flash.  

Monday – Saturday:  10am – 6pm, and Sunday 11am-4pm 
The box office remains open through intermission on show days/nights.

Concessions are available & guests can eat and drink in the theatre during the shows. 

Our theatre holds about 900 seats – 200 balcony and 700 main floor.

It is at 1476 Miner Street in downtown Des Plaines.

No. The ticket processing fee is the same online, at the box office or over the phone.

If you are having trouble printing your tickets you can come to the box office the night of the show and we can look them up & reprint them for you.

You can use it like cash at our box office. OR, you can call us at 630-962-7000 and we can process your order over the phone.  

We typically charge $150 for a four hour message.  This fee goes towards the maintenance of the marquee. Please email [email protected] for more information.